Hotel front desk job application form

Screen hotel candidates with video answers: introduction, an upset-guest scenario, shift availability and languages.

“Front Desk Agent application”, hosted by Antonio, General Manager · 7 questions

Question 1 of 7Answer by video, voice or text

Every question in this form

Antonio asks each of these 7 questions on camera; people answer by tapping, typing or recording. Some answers send people down a different path, shown under the question.

01
Introduce yourself
Answer by video, voice or text
Antonio says: “Please introduce yourself, and tell me why hospitality appeals to you.”
02
Do you have hotel or front desk experience?
Multiple choice
Antonio says: “Have you worked at a hotel front desk before?”
- Yes
- No, but customer service
- No experience yet→ What makes great service?
Other answers → Handling an upset guest
03
Handling an upset guest
Answer by video, voice or text
Antonio says: “A guest arrives and their room isn't ready. They're upset. What do you do?”
04
What makes great service?
Answer by video, voice or text
Antonio says: “That's okay. In your opinion, what makes a guest feel truly welcome?”
05
Which shifts can you work?
Multiple choice
Antonio says: “Which shifts would work best for you?”
MorningEveningNightAny shift
06
Which languages do you speak?
Short text answer
Antonio says: “Which languages do you speak? Our guests come from everywhere.”
07
Your contact details
Contact details
Antonio says: “Wonderful. Leave your contact details, please.”

Sample answers, with the AI summary

These answers come from fictional respondents. Every new account gets them as sample data, so you can see transcripts, summaries and comments before your first real response.

Elena Petrova2 hours ago

Introduce yourself: “Hi, I'm Elena. I worked two summers at a resort reception, and I loved every guest.”
Do you have hotel or front desk experience?: Yes
Handling an upset guest: “I'd apologize, offer a drink in the lounge, and update them every fifteen minutes.”
Which shifts can you work?: Any shift
Which languages do you speak?: English, Russian, German

AI summary

Two summers at a resort reception; would apologize, offer a drink and update the guest every fifteen minutes.

resort experience
bilingual
calm

Marcus Johnsonyesterday

Introduce yourself: “Hey, I'm Marcus. I've been a barista for three years, and I love busy mornings.”
Do you have hotel or front desk experience?: No, but customer service
Handling an upset guest: “Stay calm, own the problem, and give them something to make the wait easier.”
Which shifts can you work?: Evening
Which languages do you speak?: English and Spanish

AI summary

Barista for three years; would stay calm, own the problem and make the wait easier.

barista
de-escalation
Spanish speaker

Aisha Hassan45 minutes ago

Introduce yourself: “Um, hi, I'm Aisha. I just graduated and I'm really eager to start a career in hospitality.”
Do you have hotel or front desk experience?: No experience yet
What makes great service?: “I think great service is about anticipating needs. It's noticing the little things before the guest even has to ask for them.”
Which shifts can you work?: Morning
Which languages do you speak?: English, Arabic