Terms and Conditions of Service

These Terms and Conditions of Service ("Terms") govern your access to and use of the RecRam platform and all related services. Please read them carefully before using RecRam.

1. General / Acceptance of Terms

The platform accessible at recram.com (the "Site") and the services offered through it (the "Services") are provided to you by RECRAM YAZILIM A.Ş., a Turkish joint stock company, Muallimköy Mh, Bilişim Vadisi, Deniz Cd. No:143/8-1, 41400 Gebze/Kocaeli, Turkey ("RecRam," "we," "us," or "our"), which is the party that contracts with you. Paid subscriptions are sold through our reseller and Merchant of Record, Paddle.com Market Limited, as described in Section 5.

Our affiliate RECRAM INC, a Delaware (US) corporation, 112 Capitol Trail Suite A1127, Newark, Delaware 19711, United States, supports and operates the Services on our behalf and acts as our sub-processor, as described in our Data Processing Agreement. We remain responsible to you for its performance.

By creating an account, accessing, or using any part of the Services, you agree to be bound by these Terms, our Privacy Policy, our Cookie Policy, our Acceptable Use Policy, our Refund Policy, and our Data Processing Agreement, all of which are incorporated into these Terms by reference. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity. If you do not agree to these Terms, do not use the Services.

2. Eligibility

The Services are intended only for individuals who are at least sixteen (16) years of age. By registering for or using RecRam, you represent and warrant that you meet this age requirement. If we learn that a user is under 16, we will promptly terminate their account and delete any associated data.

You must also have the legal capacity to enter into a binding agreement in your jurisdiction. If you are using the Services on behalf of an organization, you confirm that you are authorized to accept these Terms on its behalf.

3. Account Creation & Responsibilities

To use the Services, you must create an account ("Account"). When registering you agree to:

• Provide accurate, current, and complete information during the registration process;
• Keep your Account information up to date;
• Maintain the confidentiality of your login credentials and not share them with any third party;
• Accept responsibility for all activity that occurs under your Account.

If you create an Account on behalf of a company, the company is considered the Account owner and all content created through the Services belongs to the company unless otherwise agreed.

Account sharing is not permitted. Each individual who accesses the Services within your organization must have their own Account. You may invite team members to collaborate within your workspace in accordance with your subscription plan's seat allowance.

You must notify us immediately at info@recram.com if you suspect any unauthorized access to or use of your Account.

4. Description of Services

RecRam is a software-as-a-service ("SaaS") platform that enables businesses and individuals to create, distribute, and analyze interactive video-based communication. The Services include, but are not limited to:

• Video Forms: Create customizable forms that collect video, audio, text, and file-upload responses from respondents.
• AI features: Transcription, captions, translation, summaries, topic and keyword extraction, and an indication of the tone of the text of each answer, as well as AI Chat forms that ask follow-up questions. See How RecRam uses AI.
• Room: Asynchronous video messaging spaces for team collaboration and stakeholder communication.
• Magnet: Embeddable website widgets that let visitors record and submit video messages directly from your site.
• Templates: Pre-built form templates for common use cases such as recruitment, customer feedback, and product research.
• Screen Recording: Built-in screen and camera recording for creating video content within forms and rooms.
• Logic & Branching: Conditional logic to personalize respondent experiences based on their answers.
• Integrations: Connections with third-party tools including Zapier, Google Sheets, Google Calendar, webhooks, and the RecRam API.

We may add, modify, or discontinue features of the Services at any time. We will provide reasonable notice before removing any material functionality that you are actively using under a paid plan.

5. Subscription Plans & Pricing

RecRam offers the following subscription plans:

• Starter: $29 per month, or $313 per year when billed annually.
• Professional: $99 per month, or $950 per year when billed annually.

Prices are in US Dollars and exclude applicable taxes. The prices on our Pricing page at the time of purchase apply.

Each plan includes a defined set of features, usage limits (such as the number of responses, storage, team seats, and AI credits), and capabilities. Full details of what each plan includes are available on our Pricing page.

Add-on bundles are available for purchase to increase your plan's limits (for example, additional team members, clips, form responses or storage capacity). Add-ons are billed in the same cycle as your subscription. One-time AI credit packs, which add credits for optional AI features in the app, are charged once and are not a subscription.

Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all our orders: it handles checkout, payment, sales tax and VAT, invoices, and refunds. Paddle's buyer terms apply to the purchase. RecRam does not receive or store your full card details.

There is no free tier. After the free trial period ends, a paid subscription is required to continue using the Services.

6. Payment Terms

When you subscribe to a paid plan, you authorize Paddle to charge your chosen payment method on a recurring basis (monthly or annually, depending on the billing cycle you selected).

• Auto-Renewal: Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. Paddle will charge the applicable fee to your payment method on file.
• Taxes: Paddle calculates and collects any applicable taxes (VAT, sales tax, etc.) based on your billing location. The prices displayed on RecRam may be shown exclusive of tax; the final amount including tax will be shown at checkout.
• Currency: Prices are listed in US Dollars (USD). Paddle may offer payment in your local currency, and any currency conversion is handled by Paddle.
• Failed Payments: If a payment fails, Paddle may retry the charge. If payment cannot be collected after reasonable attempts, your access to paid features may be suspended or downgraded.
• Price Changes: We may adjust pricing from time to time. We will notify you at least 30 days before any price increase takes effect. The new price will apply from your next billing cycle after the notice period. If you do not agree to the new pricing, you may cancel your subscription before the renewal date.

7. Free Trial

RecRam offers a 28-day free trial for new accounts. No credit card is required to start the trial, and you are not charged unless you choose a paid plan.

• During the trial you will have access to the features of the Professional plan so you can evaluate the full capabilities of the platform.
• The trial begins on the date you create your Account and expires 28 calendar days later.
• When the trial ends, you must subscribe to a paid plan to continue using the Services. If you do not subscribe, your Account will be locked: you will not be able to use the Services, including viewing or exporting your data in the app, until you subscribe. Export anything you want to keep before the trial ends.
• Your data is kept while your Account is locked, so you can subscribe and continue, or ask us for a copy, as described in Section 8. You can ask us to delete your account and data at any time (see Section 19).

8. Cancellation & Downgrade

You may cancel your subscription at any time from your Account settings or by contacting us at info@recram.com.

• Effective Date: Cancellation takes effect at the end of your current billing cycle. You will retain access to paid features until that date.
• Downgrade: If you switch from Professional to Starter, the change takes effect at the start of your next billing cycle. Features exclusive to the Professional plan will become unavailable at that time.
• Data After Cancellation: You can export your responses (for example as CSV) and download your recordings while your subscription is active, so export anything you want to keep before it ends. After your subscription ends, your Account is locked. Your data (forms, responses, recordings) is kept while the Account exists so that you can re-subscribe and continue where you left off, and on request to support@recram.com we will provide you with a copy of it until it is deleted. A copy of your account data (account, team, organizations and form details) is available to the account owner on request at any time.
• Inactive Accounts: If an Account has had no active subscription and no sign-in for 12 months, we may close it after giving at least 30 days' notice by email.
• Deletion: When your Account is deleted at your request, or when it is closed, we delete your data from our active systems within 90 days (database backups are overwritten on our database provider’s rolling schedule), as described in our Data Processing Agreement and Privacy Policy. Export anything you want to keep before deleting your Account.
• No Partial Refunds: Cancellation does not entitle you to a prorated refund for the remainder of the current billing cycle, except within the money-back period described in Section 9, where required by applicable law, or as described in our Refund Policy.

9. Refunds

We offer a 14-day money-back guarantee, no questions asked. You can request a full refund within 14 days of your first payment for a subscription (monthly or annual) and within 14 days of each annual renewal payment. Monthly renewal payments, one-time AI credit packs, and payments older than 14 days are not refundable, except for billing errors or where the law requires otherwise. The details are in our Refund Policy, which forms part of these Terms.

Because Paddle is the Merchant of Record, refunds are issued by Paddle to your original payment method. To request a refund, contact us at support@recram.com or contact Paddle through the link in your receipt email.

10. Intellectual Property

RecRam's Intellectual Property

The Services, including all software, design, text, graphics, logos, icons, images, and the underlying technology, are owned by RecRam or its licensors and are protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Services except for the limited right to use them in accordance with these Terms.

"RecRam," the RecRam logo, and all related names, marks, and slogans are trademarks of RecRam. You may not use them without our prior written permission.

Your Content

You retain full ownership of all content you create, upload, or collect through the Services ("User Content"), including form designs, video and audio recordings, text responses, images, and any other data submitted by your respondents.

By using the Services, you grant RecRam a limited, non-exclusive, worldwide license to host, store, process, and display your User Content solely as necessary to provide the Services to you. This license ends when you delete your User Content or close your Account (subject to our data retention obligations and backup procedures).

We do not claim any ownership rights over your User Content. We will not use your User Content for marketing, advertising, or any purpose unrelated to providing the Services unless you give us explicit written permission. We do not use your User Content to train AI models, and our AI provider's terms do not allow it to do so.

11. User Content & Acceptable Use

You are solely responsible for your User Content, for the forms and questions you publish, and for how you use the Services and their output. Your use of the Services must comply with our Acceptable Use Policy, which forms part of these Terms. In summary, you must not use the Services to:

• Upload, collect, or distribute content that is illegal, infringing, harassing, threatening, abusive, defamatory, obscene, or exploitative;
• Record or collect personal data from people without the notice, consent, or other lawful basis required by law, or collect special categories of personal data (such as health, biometric, racial or ethnic origin, religious beliefs, or sexual orientation) without a lawful basis;
• Make decisions about people based solely on automated processing that have legal or similarly significant effects on them (for example in employment, credit, housing, insurance, education, healthcare, or law enforcement);
• Attempt to use AI features to evaluate, score, rank, or categorize people, to infer emotions, personality, honesty, or demographic or special-category traits, or for biometric identification;
• Create deepfakes or alter a person's likeness or voice without their consent;
• Collect personal data from children without the parental consent required by law;
• Send spam or unsolicited bulk messages, or impersonate any person or entity;
• Gain unauthorized access to, probe, scan, or disrupt the Services or any connected systems, circumvent usage limits or security measures, or use bots or scrapers except through our official API;
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of the Services, except where the law expressly permits it; or
• Resell, sublicense, or redistribute the Services to third parties without our written consent.

We may remove User Content that violates these Terms and suspend or terminate Accounts that engage in prohibited conduct, with or without prior notice depending on the severity of the violation. Report suspected abuse to support@recram.com.

12. AI Features

Some features of the Services use artificial intelligence ("AI Features"). A plain-language description is available on our How RecRam uses AI page.

What AI Features do and do not do

• What they do: AI Features transcribe spoken answers, create captions, translate, summarize, extract topics and keywords, indicate the tone of the text of an answer, describe what is shown in images and recordings (not the people in them), extract details you ask for from answers, draft texts for showcase clips, and answer your team’s questions about your own forms and responses. In AI Chat forms, an AI assistant asks follow-up questions within the topics you define.
• What they do not do: AI Features do not evaluate, score, rank, screen, or classify people, and do not make or recommend decisions about them. They do not infer emotions, personality, honesty, suitability, or demographic or special-category traits, and do not perform emotion recognition, facial recognition, or biometric identification or categorization. They do not create or alter a person's likeness or voice. Any scoring of responses in RecRam is done by your team members themselves.
• Provider and no training: AI Features are provided using Google's AI services, which act as our sub-processor. We do not use your User Content to train AI models, and under Google's paid cloud and API terms, Google does not either. If we change or add an AI provider, we will give notice as described in our Data Processing Agreement.
• When AI runs: In video forms, you can turn "AI transcripts and summaries" off for each form; when it is off, no transcription, summary, tone indication, image description or automatic translation runs on that form's responses, recordings are still stored and delivered, and integrations receive empty AI fields. When it is on, these features run automatically while AI credits are available. In Recorder, you can turn transcription and summaries off for each recorder; when both are off, uploaded images are not described by AI either. AI actions you start by hand in the app (for example translating an answer or creating captions for your own video) run when you start them. AI Chat forms always use AI and tell respondents that they are chatting with AI and that decisions are made by people. Respondent pages show a notice about AI processing where it is on. Other AI Features run when you use or set them up.
• Accuracy: AI output is provided "as is" and may contain errors, omissions, or mistranslations. Review it before relying on it.
• AI credits: Your plan includes a defined number of AI credits per billing cycle. You may buy additional credits as add-ons. Unused credits do not roll over between billing cycles unless your plan says otherwise.

Your responsibilities when you use AI Features

• Human decisions: You remain the decision maker. You must not use the Services or their output to make decisions about people based solely on automated processing that produce legal or similarly significant effects on them. A person with the authority and information to do so must review each case and make the decision.
• Transparency and lawful basis: You must tell respondents, in your own privacy notice, that their answers are processed with AI and why, have a lawful basis for that processing, and obtain consent where the law requires it. Template wording is available on our How RecRam uses AI page.
• Special categories: RecRam does not require or infer special categories of personal data. If you choose to collect them (for example health information in a patient check-in form), you must have a lawful basis, meet the additional requirements of applicable law, and have in place any sector-specific agreements your use requires. RecRam does not offer HIPAA business associate agreements.
• Hiring and employment: If you use the Services in recruitment or employment, you are responsible for complying with applicable employment, anti-discrimination, and AI laws, including where applicable the EU Artificial Intelligence Act, New York City Local Law 144, the Illinois Artificial Intelligence Video Interview Act, and similar laws, for example by giving candidates the notices those laws require, obtaining consent where required, and offering a human review. RecRam does not evaluate candidates, but you remain responsible for how you use the Services in your hiring process.

13. Third-Party Integrations

The Services allow you to connect with third-party applications and services, including but not limited to Zapier, Google Sheets, Google Calendar, webhooks, and the RecRam API. When you enable a third-party integration:

• You are responsible for reviewing and agreeing to the third party's terms of service and privacy policy;
• You authorize RecRam to share the data necessary to facilitate the integration (for example, sending form responses to a connected Google Sheet);
• RecRam is not responsible for the availability, accuracy, security, or performance of third-party services;
• If a third-party service experiences downtime or a security incident, RecRam is not liable for any resulting data loss or disruption;
• You may disconnect integrations at any time from your Account settings. Disconnecting an integration does not delete data already shared with the third party.

14. Data & Privacy

Your privacy matters to us. Our collection, use, and protection of personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference.

If you use the Services to collect personal data from respondents (for example, through video forms or Magnet widgets), you act as the data controller for that data and RecRam acts as the data processor. Our Data Processing Agreement governs this relationship and describes the technical and organizational measures we use to protect personal data.

The Data Processing Agreement is incorporated into these Terms and applies automatically, without a separate signature. It includes the EU Standard Contractual Clauses, the UK Addendum, provisions for Switzerland and Turkey (KVKK), and service provider terms for US state privacy laws. In the event of a conflict regarding the processing of personal data on your behalf, the Data Processing Agreement prevails over these Terms. It also describes our security measures and lists our sub-processors.

You are responsible for ensuring that your collection and use of respondent data complies with all applicable data protection laws, including providing notices to respondents, having a lawful basis, and obtaining any required consents.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• RecRam, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of, or inability to access or use, the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; or (d) unauthorized access, use, or alteration of your transmissions or content.
• RecRam's total aggregate liability for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the amount you paid to RecRam (through Paddle) during the twelve (12) months preceding the claim, or (b) one hundred US dollars ($100).
• These limitations apply regardless of the legal theory on which the claim is based (whether contract, tort, negligence, strict liability, or otherwise), even if RecRam has been advised of the possibility of such damages.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, RecRam's liability is limited to the fullest extent permitted by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless RecRam, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your User Content, including any claim that your User Content infringes or misappropriates a third party's intellectual property or other rights;
• Your use of the Services in a manner not authorized by these Terms or applicable law;
• Your violation of any applicable law, regulation, or third-party right;
• Any dispute between you and a respondent or third party arising from data collected through the Services.

17. Service Availability & Uptime

We use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week. However, we do not guarantee 100% uptime. The Services may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible);
• Unscheduled emergency maintenance or urgent security patches;
• Events beyond our reasonable control, including internet outages, infrastructure failures, or force majeure events;
• Actions by third-party service providers on which the Services depend.

RecRam shall not be liable for any loss or damage resulting from Service downtime or unavailability except as expressly provided in a separate service level agreement, if applicable.

18. Modifications to Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices.

• For material changes (changes that meaningfully affect your rights or obligations), we will provide at least 30 days' notice before the changes take effect. Notice will be provided by email to the address associated with your Account and/or through a prominent notification within the Services.
• For non-material changes (such as clarifications, formatting, or typographical corrections), we may update these Terms without advance notice.
• The "Last updated" date at the top of this page indicates when these Terms were most recently revised.
• Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Services and cancel your subscription before the effective date.

19. Termination

Termination by You

You may close your Account at any time by contacting us at info@recram.com; our team deletes it on request. Closing your Account will cancel any active subscription at the end of the current billing cycle.

Termination by RecRam

We may suspend or terminate your Account, with or without notice, if:

• You breach these Terms or any applicable law;
• Your use of the Services poses a security risk to the platform or other users;
• Your Account has had no active subscription and no sign-in for at least 12 months (after at least 30 days' notice by email, as described in Section 8);
• We are required to do so by law or a governmental authority;
• We cease providing the Services entirely (in which case we will provide at least 60 days' notice).

Effect of Termination

Upon termination, your right to use the Services immediately ceases (or at the end of the billing cycle, as applicable). Your data is retained and deleted as described in Section 8. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will remain in effect.

20. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.

Any dispute arising out of or relating to these Terms or the Services shall be resolved as follows:

1. Informal Resolution: Before initiating any formal proceedings, you agree to contact us at info@recram.com and attempt to resolve the dispute informally for at least 30 days.
2. Jurisdiction: If the dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, United States. You consent to personal jurisdiction in these courts and waive any objection to venue.

If you are a consumer located in the European Union, you retain the right to bring proceedings in the courts of your country of residence in accordance with applicable EU consumer protection laws. Nothing in these Terms limits any rights you may have under mandatory consumer protection legislation in your jurisdiction.

21. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

22. Contact Information

If you have any questions about these Terms, please contact us:

• General inquiries: info@recram.com
• Privacy inquiries: gdpr@recram.com
• Technical support: support@recram.com
• Address: RECRAM YAZILIM A.Ş., Muallimköy Mh, Bilişim Vadisi, Deniz Cd. No:143/8-1, 41400 Gebze/Kocaeli, Turkey
• Affiliate (US): RECRAM INC, 112 Capitol Trail Suite A1127, Newark, Delaware 19711, United States

You may also reach us through the contact form available on our website at recram.com.