RecRam transcribes every video and voice answer, then gives each one a summary, keywords and the tone of what was said. Translate the transcript or download it as captions. Your team reads, reviews and decides.
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Olivia Brown
Video answer · 0:08
Rated 5 of 5 · Would you record a short review?
Transcript
“The vitamin C serum is amazing. Two weeks in, and my skin looks so much brighter.”
Sample answer from a fictional customer in the e-commerce feedback demo, as RecRam transcribed and summarized it.
Trusted by forward-thinking teams
AI video analysis is software that turns recorded answers into text you can read, search and share. It transcribes each video or voice answer, summarizes it, picks out keywords and shows the tone of what was said. In RecRam it runs on every video and voice answer as it arrives.
It works on what people said, never on the people. RecRam’s AI doesn’t analyze faces, voices or body language, and it never scores, ranks or makes decisions about anyone. AI doesn’t make decisions about people; your team does.
1Every video and voice answer
Video and voice answers become a transcript in 110+ languages, with the spoken language detected automatically. Typed answers are kept as written.
2Every video and voice answer
Each video and voice answer gets a short summary, 3 to 5 keywords and the tone of the text: positive, negative, neutral or mixed, read from the transcript.
3When you need it
Translate a transcript into 100 languages, and download it as SRT captions to put under the clip.
4Always people
Your team reads the summaries, watches the answers that need it, and tags, comments on and decides about each response.
Six customers answered “How was your order?” by voice or in writing. Every voice and video answer is transcribed and arrives with a summary, keywords and the tone of what was said. Typed answers are kept as written.
Responses · “How was your order?”
Chloe Dubois
Rated 2 of 5 · What went wrong?
Transcript
“I ordered the foaming cleanser, but you sent me the exfoliating toner instead. I really needed the cleanser.”
Chloe Dubois
Rated 2 of 5 · What went wrong?
Transcript
“I ordered the foaming cleanser, but you sent me the exfoliating toner instead. I really needed the cleanser.”
Sample answers from fictional customers in the e-commerce feedback demo. Every new RecRam account gets this form and these answers to try.
James rated his order 3 of 5 and said something was wrong. Here is his answer, what RecRam writes on it, and what you can do with the transcript next.
On every video and voice answer
James Wilson
Transcript · What went wrong?
“The moisturizer arrived with a cracked lid, and some of it leaked into the box.”
What you can do with it
The summary and keywords tell you what the answer is about in a few seconds. Press play only when you need the full context.
Turn the transcript into any of 100 languages, so a teammate who speaks another language can read it too.
Download the transcript as an SRT caption file, in the original language or translated, and put subtitles under the clip.
Search every transcript, tag the response, comment for your teammates and mark it open, in progress or closed. What to do about James is your team’s call.
AI doesn’t make decisions about people; your team does. It works on the words in the transcript, never on faces, voices or body language, and it never scores or ranks anyone.
James is a fictional customer from the e-commerce feedback demo. His video, transcript, summary, tone and keywords are the sample data every new account gets.
Every plan includes all of them. Start with video forms and add the rest when you need them.
Ask questions by video and collect video, voice, screen or text answers through one link.
Explore Video FormsTranscripts, summaries, keywords, translation, captions and the tone of the text on every video and voice answer. Your team does the reviewing.
Explore AI InsightsPut a form on any website as a corner video that opens as a side panel, popup or full page, with triggers you control.
Explore Video MagnetAsync one-to-one video threads. Send a link, they record, you reply in the same thread.
Explore RoomConnect RecRam to the tools you already use: native apps, no-code automation or your own code.
Receive real-time notifications and full API access to build RecRam directly into your own product.
Connect with thousands of apps via Zapier. Trigger actions instantly when a video form is submitted.
Receive RecRam responses with a webhook and route them to any app in a visual Make scenario.
Fair-code workflow automation. Trigger complex logic directly and self-host your data securely.
Native integrations
Connect the account once, then choose per form what each response sends: CRM contacts, support tickets, channel posts or spreadsheet rows.
From HR, product and marketing teams who collect their answers on video.
Read all reviews on G2“RecRam has solved my 'How do I leave a video testimonial?' problem. Rather than giving clients a confusing process, I now share a RecRam link... Easy as 1-2-3!”
Evaluates customer satisfaction with adherence to Service Level Agreements and identifies breaches or areas of concern.
5 questions · branching
Collects feedback on the helpfulness and clarity of an onboarding video tutorial.
5 questions · branching
Understands which product features are most used and how satisfied customers are with them.
7 questions
Still have questions? Chat with our team
Start collecting real feedback in video. See what your customers actually think and feel.
