First notice of loss with empathy: safety check, what happened in their own words, other driver details and a video of the damage.
“Report a car accident”, hosted by Sofia, Claims Specialist · 7 questions
Is everyone safe?
Yes, everyone is okaySomeone was injuredQuestion 1 of 7Multiple choice
Sofia asks each of these 7 questions on camera; people answer by tapping, typing or recording. Some answers send people down a different path, shown under the question.
Multiple choice
Sofia says: “First, the most important question. Is everyone safe?”
Multiple choice
Sofia says: “I'm sorry to hear that. Did anyone need medical attention?”
Answer by video, voice or text
Sofia says: “In your own words, walk me through what happened.”
Multiple choice
Sofia says: “Was another vehicle involved?”
Short text answer
Sofia says: “Please add the other driver's name and plate number, if you have them.”
Answer by video, voice or text
Sofia says: “If you can, record a short video of the damage to your car.”
Contact details
Sofia says: “Lastly, how can your claims specialist reach you?”
These answers come from fictional respondents. Every new account gets them as sample data, so you can see transcripts, summaries and comments before your first real response.
Laura Chen2 hours ago“I was stopped at a red light, and a van rolled into my rear bumper.”
Mark Doyle, plate 7KDF219
“So this is the back. The bumper is cracked and the trunk won't close.”
AI summaryNegative
Rear-ended by a van while stopped at a red light.
Peter Novak8 hours ago“Black ice this morning. I slid into a lamp post at low speed. Nobody else involved.”
“The front left side took it. Headlight's broken, and the wing is dented.”
AI summaryNegative
Slid into a lamp post due to black ice, damaging the front left side.
“Um, I was merging onto the highway and didn't see the car in my blind spot. We sideswiped each other.”
Sarah Jenkins, plate J92-KLM
“My passenger side doors are both deeply scratched and dented. The mirror is completely snapped off.”
AI summaryNegative
Sideswipe collision during highway merge with minor injuries reported.
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