Post-purchase rating that routes happy customers to a video testimonial with sharing consent, and unhappy ones to a fix-it flow.
“How was your order?”, hosted by Priya, Brand Co-founder · 6 questions
How would you rate your experience?
Question 1 of 6Rating
Priya asks each of these 6 questions on camera; people answer by tapping, typing or recording. Some answers send people down a different path, shown under the question.
Rating
Priya says: “How would you rate your experience with us, from one to five stars?”
Multiple choice
Priya says: “Did everything arrive in perfect condition?”
Answer by video, voice or text
Priya says: “Oh no, I'm so sorry. Tell me what happened, and we'll make it right.”
Answer by video, voice or text
Priya says: “That makes my day! Would you record a quick review of your favorite product?”
Multiple choice
Priya says: “Can we share your review on our website and social media?”
Contact details
Priya says: “Last step, leave your details so we can say thank you properly.”
These answers come from fictional respondents. Every new account gets them as sample data, so you can see transcripts, summaries and comments before your first real response.
James Wilsonyesterday“The moisturizer arrived with a cracked lid, and some of it leaked into the box.”
AI summaryNegative
Customer received a damaged moisturizer due to a cracked lid.
Olivia Brown2 days ago“The vitamin C serum is amazing. Two weeks in, and my skin looks so much brighter.”
AI summaryPositive
Highly satisfied with the Vitamin C serum results after two weeks of use.
“Um, I just wanted to say the daily SPF is incredible. It blends right in with no white cast at all, even on my beard.”
AI summaryPositive
Loves the daily SPF because it blends easily with no white cast.
What's the main reason you cancelled?
Too expensiveMissing a feature I needToo hard to useSwitched to another toolA cancellation interview that branches by reason
See every question
How big is your team?
Just me2-20 people21-200 people200+ peopleQualify demo requests before the call
See every question
Are you buying your first home?
Yes, my first homeNo, I'm movingBuying as an investmentTurn website visitors into qualified buyers
See every questionWant this form in your account? Start free, it is already there.
Start collecting real feedback in video. See what your customers actually think and feel.
