Where are you based?
Ask us anything, on your time
Provide customers a convenient way to submit questions and schedule follow-up support on their time.
See every questionReport a bug with your screen
Collect detailed bug reports with screen recordings from users to improve software quality assurance.
Hosted by Felix · 6 questions
Where did it happen?
Question 1 of 6Dropdown
Every question in this template
Felix asks each of these questions on camera, in this order; people answer by tapping, typing or recording.
- 01
Where did it happen?
Dropdown
Felix says: “First, where did it happen? Which browser or app were you using?”
Web app in ChromeWeb app in SafariWeb app in FirefoxWeb app in EdgeiPhone appAndroid appDesktop app - 02
Show us the bug
Video, voice or text answer
Felix says: “Share your screen and walk me through what you did, step by step.”
- 03
How badly is this affecting you?
Multiple choice
Felix says: “How badly is this getting in your way?”
I can't work at allThere's a workaroundJust looks wrong - 04
When did you first notice it?
Date
Felix says: “When did you first notice it? A rough date is fine.”
- 05
Any screenshots or error messages?
File upload
Felix says: “If you grabbed any screenshots or error messages, share them here.”
- 06
Your email so we can update you
Short answer
Felix says: “What's your email, so I can tell you when it's fixed?”
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Why are you returning it?
It arrived damagedWrong item sentNot as describedChanged my mindReturn verification
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What do you need help with?
Logging in or account accessBilling and invoicesSomething isn't workingHow do I do somethingOpen a video support ticket
Streamline support ticket creation by capturing software problems visually for faster resolution.
See every questionReady to transform feedback?
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.
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