IT help request

Streamline IT support requests by gathering visual, textual, and urgency details efficiently.

Hosted by Hiroshi · 7 questions

Every question in this template

Hiroshi asks each of these questions on camera, in this order; people answer by tapping, typing or recording.

01
What do you need help with?
Multiple choice
Hiroshi says: “What kind of problem are you running into?”
Laptop or hardwarePassword or loginSoftware or appWifi or networkRequest new equipment
02
Describe the problem
Long answer
Hiroshi says: “Describe what's going on and anything you've already tried.”
03
How urgent is this?
Multiple choice
Hiroshi says: “How urgent is this for you right now?”
I can't work at allIt's slowing me downWhenever you get a chance
04
Where are you working from?
Dropdown
Hiroshi says: “Where are you working from today, in case we need to visit?”
Head office, first floorHead office, second floorHead office, third floorNorth branchSouth branchWarehouseWorking from home
05
Your work email
Short answer
Hiroshi says: “Lastly, your work email so we can send ticket updates.”
06
Upload a photo of the problem
File upload
Hiroshi says: “Snap a photo of the device or any error light, and share it here.”
07
Show us what's happening
Video, voice or text answer
Hiroshi says: “Record your screen and show me exactly what happens when it goes wrong.”