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See every questionCustomer Support Specialist application
Collect video and written answers about support experience, channels and availability from applicants for support team roles, for your hiring team to review.
Hosted by Tanya · 6 questions
Which support channels have you worked in?
EmailLive chatPhoneSocial mediaQuestion 1 of 6Multiple choice
Every question in this template
Tanya asks each of these questions on camera, in this order; people answer by tapping, typing or recording.
- 01
Which support channels have you worked in?
Multiple choice
Tanya says: “Which support channels have you handled before? Pick all that apply.”
EmailLive chatPhoneSocial mediaNone yet - 02
Calm an upset customer
Video, voice or text answer
Tanya says: “Pretend I'm a customer who was charged twice and I'm furious. What do you say?”
- 03
Write a reply: "My order never arrived and I need it tomorrow."
Long answer
Tanya says: “Now in writing. Reply to a customer whose order never arrived and is urgent.”
- 04
Why support?
Video, voice or text answer
Tanya says: “What do you enjoy about helping customers? Be honest, there's no wrong answer.”
- 05
Which hours can you cover?
Multiple choice
Tanya says: “Which hours could you cover? We support customers around the clock.”
DaytimeEveningsOvernightFlexible - 06
Your email address
Short answer
Tanya says: “Lastly, what email should we use to follow up with you?”
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See every questionReady to transform feedback?
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.
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