Fethi Çetinol
Fethi Çetinol specializes in customer experience, with a focus on returns, disputes and clearer communication between sellers and buyers.
LinkedIn profileArticles by Fethi Çetinol
Fethi Çetinol
How to Analyze Video Survey Responses: A 5-Step Method
Analyze video survey responses without watching every clip: transcribe, code themes, add sentiment, sample and report. A practical 5-step method.
Fethi Çetinol
Candidate Screening Questions: 30 Questions for the First Round
Thirty first-round screening questions covering logistics, motivation, role fit, experience, work samples and points to probe, each with what it checks, what a good answer looks like and a follow-up. Includes how to run the screen consistently and which questions to leave out in the US.
Fethi Çetinol
Candidate Experience Survey: 25 Questions and Templates
25 candidate experience survey questions by stage, with answer formats, candidate NPS, anonymity tips and how to analyze open feedback.
Fethi Çetinol
Customer Feedback at Scale: Collection Tools and Workflows
Build a customer feedback system with event-triggered surveys, video responses, shared analysis and a clear process for closing the loop.
Fethi Çetinol
50 Video Survey Questions for the Customer Journey
Choose video survey questions for onboarding, feature adoption, satisfaction, renewal and churn, with practical guidance for focused customer responses.
Fethi Çetinol
Customer Feedback Analysis: From Responses to Decisions
Analyze customer feedback with thematic coding, segmentation and source checks, then prioritize findings and connect them to product decisions.
Fethi Çetinol
User Research Methods: Interviews, Surveys and Video
Choose user research methods for your question: interviews for context, surveys for measurement, and video or usability testing for observed behavior.
Fethi Çetinol
NPS vs CSAT vs CES: What to Measure and When
Compare NPS, CSAT and CES by what they measure and when to use them, then add qualitative follow-up to understand the reasons behind each score.
Fethi Çetinol
Top User Feedback and Survey Tools for Product Managers
Stop guessing what your users want and start building products they’ll love with the right feedback tools. Discover the top platforms that help product managers turn customer insights into a powerful competitive advantage.
Fethi Çetinol
How Support Managers Can Enhance Service Efficiency with Customer Video Reports
Stop the endless back-and-forth and start resolving issues faster by letting your customers show you exactly what’s wrong. Discover how customer video reports can streamline your workflow, boost efficiency, and deliver a more personalized support experience.
Fethi Çetinol
How AI in Customer Service Transforms Business Efficiency
Discover how AI is revolutionizing customer service by boosting efficiency and creating seamless, personalized experiences for every user. Learn how to leverage smart tools like chatbots and real-time analytics to stay competitive and keep your customers smiling.
Fethi Çetinol
The Power of Emptiness: Unleashing the Creative Potential of Negative Space
Stop crowding your canvas and start letting your designs breathe. Discover how the subtle art of negative space can transform visual noise into a clear, sophisticated masterpiece.
Fethi Çetinol
Improving User Experience in Form Design: Innovative Solutions with RecRam
Turn frustrating forms into seamless experiences that keep your users engaged. Discover how Recram simplifies every interaction to make filling out forms fast, intuitive, and stress-free.
Fethi Çetinol
Unlock Authentic Feedback with Video Surveys
Stop guessing what your customers think and start seeing the real emotion behind their words with interactive video surveys. Discover how to unlock deeper, more authentic feedback that builds genuine trust and drives business growth.
They won't type it.
But they'll show it.
Start collecting real feedback in video. See what your customers actually think and feel.
